Helens Lash Supplies Return Policy
Welcome to Helens Lash Supplies! We want you to be completely satisfied with your purchases, but we understand that sometimes you might change your mind or encounter an issue. Here’s how we handle different situations:
Return Window
If your items aren’t quite right, you have 10 days from the date of purchase to return them for store credit. Items must be unused, in their original packaging, and in the same condition you received them.
Exchange Policy
Defective or Damaged Items:
If you receive a defective or damaged item, please contact us within 10 business days. We will arrange for a replacement or a return for store credit, and we will cover all shipping costs associated with addressing these issues.
Change of Mind:
If you’ve changed your mind, you can return the item within 10 days. In this case, you will be responsible for the return shipping costs.
Return Shipping Costs
Our Error:
If the return is due to an error on our part (damaged, defective, or incorrect item), we will cover all shipping costs so you are not out of pocket.
Change of Mind:
If you are returning an item because you’ve changed your mind, you will need to cover the return shipping costs. These costs are non-refundable.
Sale Items
All sale items are final—please be certain before making a purchase as these items cannot be returned or refunded.
Quick Shipping Promise
We strive to ship items quickly. Orders placed by 1:00 PM AEST on business days are dispatched the same day. Orders received after 1:00 PM are shipped the next business day.
Damaged Items
Please report any damaged items within 24 hours of delivery. We’ll address the issue promptly by offering a replacement or store credit, depending on your preference.
Consumer Rights
We uphold your rights under Australian Consumer Law. If your purchase is faulty or not as described, you’re entitled to a remedy—whether it’s a repair, replacement, or refund.
Shipping Delays
Although we use reliable shipping services, delays can occur. We appreciate your patience and are here to help manage any issues that arise to ensure your order reaches you as quickly as possible.
Contact Us
For the fastest response, please contact us via Instagram DM at [@helenslashsupplies](https://www.instagram.com/helenslashsupplies) or by email at [admin@helenslashsupplies.com.au](mailto:admin@helenslashsupplies.com.au). We’re here to help and ensure your experience with us is as smooth and enjoyable as possible.
We value your satisfaction and are here to help with any issues related to your purchase. Feel free to contact us directly for assistance with returns or shipping inquiries.